Emotional Intelligence
and Its Importance
in Professional Life

20-08-2022 Saturday 09:00 GMT+06:00
Views times
Fatema Tuj Johora


_One of the significant social changes with time is the 'demand', which has no boundaries and constantly gives rise to various kinds of competition.


At every level of personal, family or professional life, there are more or fewer competitions, which if not passed, make social establishment impossible. New definitions and success methods are coming along the way to achieve this success; such an important thing is emotional intelligence.


Recently, Emotional Intelligence has become a buzzword in human resources departments worldwide, but researchers say that emotional intelligence should be taken seriously. According to Rex Huppke, Bringing the nuances of human emotion into the workplace has practical benefits such as better collaboration among employees and a happier workplace. His argument is to be human every day, not just when we leave the office.


Emotions are not always what they seem, humans are complex beings with an array of emotions that can be hard to read. For example, someone displaying angry emotions could be masking a great sadness. The ability to read these emotions and understand where they arise is known as emotional intelligence.


What is Emotional Intelligence?


In 1990, Peter Salovey and John D. Mayer introduced the concept of "Emotional Intelligence." Daniel Goleman, a writer and psychologist, is credited with popularising emotional intelligence through his book on the subject.

Emotional intelligence (EI) describes a person's ability to identify, understand, manage, and harness their emotions and those around them. EI is a vital skill for interpersonal communication and has become an area of interest across multiple disciplines, including the workplace.


Employees who act with EI typically help the organization and gain advantages in their professional development. A workforce made up of emotionally intelligent people enhances team dynamics and develops a supportive workplace environment.


Employees that lack emotional intelligence have difficulty controlling their emotions. As a result, individuals frequently act impulsively without considering their behaviour and how their behaviour would affect others or themselves.


Emotional Intelligence

Examples of Emotional Intelligence in action in the workplace include:


● Positive critique rather than a personal attack, and focusing on challenging behaviours rather than people.


● Assisting coworkers by acknowledging their feelings and attempting to decrease stress.


● Keeping calm and productive under pressure.


● Helping to resolve conflicts that arise between team members.


● Establishing a workplace where employees are allowed to express themselves freely.

Characteristics of Emotional Intelligence:


Self-awareness: Understanding our flaws, strengths, motivations, ideals, and how we affect other people are the basic building blocks of good intuition. This would appear as self-assurance and a desire for helpful critique. If we are managers, we may be aware that pressure to meet deadlines causes us to act badly. An emotionally competent and self-aware manager would schedule their time effectively and finish the work long before any deadlines.


Self-regulation: The ability to manage and redirect disruptive impulses and moods. Think of trustworthiness, integrity, and comfort with change. It means controlling our emotions and channelling them toward our passions rather than allowing them to control us. For instance, the team leader should control the temptation to yell if the team makes a terrible presentation. Instead, they may think about potential reasons for failure, communicate the consequences to the team, and look at possible solutions collectively.


Motivation: Feeling motivated to exert effort and taking pleasure in achievement for its own sake. A passion for our work, optimism, and the desire to improve are fundamental characteristics of an emotionally intelligent and driven individual.


Empathy: Understanding the emotional nature of others and it involves keeping people in mind, particularly when making judgments. Empathy can be characterized by skills in recruiting and maintaining top talent, as well as interpersonal development skills and sensitivity to cultural variations.


Social skills: Establishing relationships with others to influence them in the desired directions. Consider controlling this situation.


The Effects of Emotional Intelligence in the Workplace:


EI is important in the workplace and significantly impacts how workers get along with each other, deal with stress, and complete their tasks.


Benefits of Emotional intelligence in the workplace:


● Despite challenges, working toward the organization's objectives.


● A greater desire among employees to understand their own feelings and those of their coworkers.


● Healthy communication that results in shared objectives across the organization.


● An optimistic view among the employees towards the current task.


● Strong bonds and more robust connections among coworkers.


● Flexibility: People with high emotional intelligence (EI) can better adapt to change and deal with the added stress that comes with it.


● Enhanced productivity results from staff members making decisions in everyone's interests.


● Staff with high EI are likely to succeed in leadership positions as they advance in their careers.


Examples of emotional intelligence in the workplace:


Let’s look at some examples of emotional intelligence at work:




Getting constructive criticism at work is an excellent example of emotional intelligence. Many people may find this a challenging experience and react immediately with unfavourable feelings.


Emotionally intelligent people will reflect on the circumstance and find a positive solution rather than responding negatively. We may improve ourselves and move closer to our objectives if we can use criticism constructively and view it as a teaching opportunity.


Supporting coworkers


We can use our expertise to help a coworker who is stressed because they may have received terrible news or have excessive work on their plate. A happy workplace might result from understanding employees' feelings and providing support to help them feel better.


Here, empathy truly matters. We may connect with others deeply and influence their lives if we put ourselves in their position. Because we will start seeing things from everyone's perspective, this can be an excellent technique for interacting with diverse audiences.


Productivity at work:


The level of productivity can be increased in an atmosphere where people are encouraged to consider their feelings before acting. People are inspired to work more, more robust relationships are formed, and workplace conflict is less frequent. It is clear how productivity can be increased with emotional intelligence because studies have shown that persons with higher EQ scores make much more sales in sales roles.


How Do We Become More Emotionally Intelligent?


We need to take more time to self-assess and work on how we manage our feelings because we all have varying levels of emotional intelligence. It requires practice, like anything, but even little moves can significantly impact. We must regularly work on our competencies to ensure that they advance, as we periodically train our muscles.


Some methods of improving our level of emotional intelligence are:


Identifying our feelings: Make a point of taking a moment to acknowledge our feelings. Identify the particular emotion we are feeling, and choose an action plan.


Examine our decisions: As we already stated, emotions influence our decisions. After making a choice, even a quick one, pause to think about how our emotions may have influenced us. Next time, let's try to regulate our emotions by making a decision.


Ask for feedback: Find out how others feel about our emotional intelligence by asking them. Create space in a review at work for this subject.


Research: Emotional intelligence in the workplace and daily life is the subject of fascinating research and a wealth of information. Find it and come up with fresh approaches to handling our emotions.


Speaking about emotional intelligence at work is not a trend; it is a crucial component of any organization's future success. This will assist us in retaining and attracting employees with a pleasant working atmosphere.


It can seem challenging to talk about emotional intelligence. Nobody is born with perfect emotional intelligence, and the idea of emotional intelligence is humbling. Recognizing that we are never entirely "done" is essential to practice it well. But remember that emotional intelligence is equally about knowing oneself and caring about others.


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